At Quench Glow, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 14-day refund and exchange policy to ensure a smooth shopping experience.

Eligibility for Refund & Exchange

You can request a refund or exchange within 14 days of receiving your order, provided the following conditions are met:
✔ The product is unused, unopened, and in its original packaging.
✔ The item must be undamaged and in resellable condition.
✔ The request is made within 14 days of delivery.

Refund Policy

• Refunds will be processed after inspection of the returned product.
• Refunds are issued via bank transfer or store credit (as per customer preference).
• Shipping charges (PKR 149) are non-refundable.
• Refund processing may take 5-7 business days after approval.

Exchange Policy

• If you receive a damaged, defective, or incorrect item, we will replace it at no additional cost.
• Exchanges are subject to stock availability.
• In case of an exchange for personal preference (wrong item ordered, etc.), the customer will bear the return shipping cost.

How to Request a Refund or Exchange

1. Email us at quenchglow@gmail.com with your order details and reason for return/exchange.
2. Attach clear pictures of the product if it is damaged or incorrect.
3. Our team will review your request and provide return instructions.
4. Once we receive and inspect the item, we will process your refund or exchange.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:
❌ Opened or used skincare products.
❌ Items not in their original condition.
❌ Products purchased on sale or with a discount.

For any further queries, feel free to contact us at +92 321 338 5551. We’re always here to help! 💖